Thank you for choosing Zymfit. This Shipping Policy provides important information regarding the shipping of orders placed through our website. Please carefully review the following details to ensure a smooth and satisfactory delivery experience.
Shipping Coverage and Timelines:
We’re thrilled to offer shipping services across Canada! Currently, we’re working on expanding our shipments to the United States as well. Please note that at the moment, we do not ship to the Northwest Territories and Yukon. However, if you require shipments to Nunavut, please get in touch with us as shipping rates and warranties may vary for that region.
To ensure speedy processing, we aim to process orders placed before 12 PM Eastern Standard Time on the same business day. However, please keep in mind that during busy seasons or unexpected situations like inclement weather, there might be slight delays in order processing. Rest assured, we’re committed to fulfilling your order as efficiently as possible.
If you have any questions or need further assistance regarding shipping coverage or timelines, our friendly customer support team is here to help. We’re dedicated to providing you with a smooth and enjoyable shopping experience.
Small Parcel Orders:
For small parcel orders, we work with a range of reliable courier services such as UPS, FedEx, Purolator or our own delivery team to ensure efficient delivery. These orders will be dispatched within 2-4 business days after placing your order. You can expect your parcel to arrive within an estimated delivery time of 1 to 6 business days following shipment.
We carefully select our courier partners to provide you with reliable and timely service. Rest assured that your small parcel order will be handled with utmost care and delivered to your doorstep as quickly as possible.
If you have any questions or need further information regarding small parcel orders or delivery, please feel free to reach out to our friendly customer support team. We are here to assist you and ensure a seamless shopping experience.
LTL Freight Orders:
For larger items weighing over 150 lbs, like treadmills or cable machines, we use LTL (Less-than-Truckload) Freight shipping. These orders are transported by trucks and are securely placed on a skid for safe transit.
When the delivery is made, the skid will be positioned at the end of your driveway or in a designated ground floor area for condos. It’s important to understand that as the customer, you have certain responsibilities in these situations:
Condo or Complex Deliveries: If your delivery destination is a condo or apartment complex with security measures or complex routing, please contact Zymfit at [email protected] to provide clear instructions. Additionally, ensure that a transport truck or straight truck is permitted on the property. Let us know if there are any time restrictions as well.
Receiving the Shipment: Please be aware that the driver is only authorized to offload the skid from the truck. They will not drag or move the skid away from the transport vehicle. It is your responsibility to prepare for receiving the skid shipment and handle it once it’s offloaded from the truck.
If you anticipate needing assistance or have any questions regarding these requirements, please contact Zymfit before placing your order. Our team will provide you with options for delivery and installer personnel who can help you based on your specific needs. We want to ensure a smooth and stress-free delivery experience for you.
For any further clarification or assistance with your LTL Freight Order or delivery arrangements, our friendly customer support team is here to help. Feel free to reach out to us, and we’ll be glad to provide the necessary support and guidance.
Shipping Delays:
While we strive to meet the estimated shipping timelines, please note that all provided durations are estimates. Guaranteed delivery dates cannot be provided at this time due to the high volume of shipments and the limitations of our shipping partners.
Required Information:
To ensure successful delivery, please provide accurate and complete contact information, including a valid shipping address, during the checkout process. Please note that P.O. Boxes are not accepted as shipping addresses. If a P.O. Box is entered, we will contact you to obtain a physical address.
Signature Requirement and Damage Assessment:
An adult must be present to sign for the delivery, but only if the shipment shows absolutely no signs of damage. If any signs of damage are visible, it is crucial to note all damages on the delivery form or refrain from signing altogether. In such cases, please contact Zymfit immediately to receive further instructions. We advise taking pictures and videos of the shipment while the driver is still on-site, as documentation is essential.
Lost or Stolen Items:
If you suspect that one or more of your items has been lost or stolen, please contact us promptly. We will take immediate action by initiating an investigation in collaboration with the shipping carrier to determine the status of your product’s delivery to the destination you provided. In the rare event that it is confirmed that the product did not reach your destination due to an error on our part, we will be in touch with you right away to discuss options. We are committed to making things right by providing a replacement or issuing a refund accordingly.
However, please kindly note that once your order has been dropped off at the destination you requested, we cannot assume responsibility for any subsequent loss, theft, or damage. Such occurrences are beyond our control. In the unfortunate event of theft on your property, we recommend contacting local authorities as soon as possible to report the incident.
At Zymfit, we value your satisfaction and will do our utmost to address any concerns you may have regarding lost or stolen items. Please reach out to our dedicated customer support team, and we will gladly assist you in resolving the matter.
Order Tracking:
For the most up-to-date information on your shipment’s status, please contact the respective shipping carrier directly. They will provide accurate tracking details and updates regarding your delivery.
Contact Information:
Should you have any questions or concerns regarding your shipment, our customer support team is here to assist you:
Phone: 647-801-9993
Email: [email protected]
Additional Notes:
If your product is being shipped on a skid, the freight company will contact you directly to schedule the delivery of your machine. To ensure a successful delivery, please provide a valid phone number where both the freight company and Zymfit staff can easily reach you. We strive to make the delivery process smooth and efficient for you.
In the event that the freight company or our customer support team is unable to reach you, and the machine needs to be returned to our warehouse for a second delivery attempt, we want to inform you about the associated charges. Please note that you will be responsible for the return freight shipment charges, as well as a 10% processing fee. Additionally, if a second delivery attempt is required, there will be additional charges imposed by the freight company.
To avoid any inconvenience or extra costs, we kindly ask you to promptly respond to any communication from the freight company or our customer support team. Your timely response will help ensure a successful delivery without the need for a second attempt.
If you have any questions or concerns about the shipping process, charges, or delivery attempts, our friendly customer support team is here to assist you. We value your satisfaction and want to make sure you have a positive experience with Zymfit.
Thank you for choosing Zymfit as your fitness equipment provider. We appreciate your understanding and cooperation.
We regret to inform you that we are unable to ship to P.O. or APO Boxes with online orders. Many of our items exceed the size limitations set by postal services.
Thank you for choosing Zymfit. We appreciate your business and remain committed to ensuring your satisfaction throughout the shipping process.