First read and understand our Return Policy. Should you have any questions or concerns please contact us. This information will help us process your return promptly and avoid any delays.
Once you have submitted the form, our support team will contact you via email for confirmation. If you have any questions or concerns, we will address them during this communication.
Return Authorization Number: It is essential to note that any returned shipment sent to Zymfit’s warehouse or office without a Return Authorization number will be denied and not accepted. To avoid this, please wait for confirmation from our support team before proceeding with the return shipment.
Packaging and Condition: Ensure that the items you are returning are complete and in their original packaging. Incomplete items or items returned without the original packaging may be denied a refund or exchange. If the product is received with missing parts or damage, we will document the issue through photographs and deduct the necessary costs from the refund.
Return Shipping Responsibility: As the customer, you will be responsible for the return shipping costs. We understand that shipping oversized items or items that require freight can be challenging. If you need assistance, please reach out to us and we can provide you with shipping cost options. However, please note that the customer will bear all associated expenses with the shipping process.
Refunds:
If your return is approved, we will send you an email notification and process the refund within 7 business days. The refund will be credited back to your original form of payment or in some cases, based on Zymfit’s banking policies.
Late or Missing Refunds:
If you have not received your refund within a reasonable timeframe, we recommend the following steps:
- Check Your Bank Account: Verify if the refund has already been credited to your account.
- Contact Your Credit Card Company: If the refund has not been posted, reach out to your credit card company for further assistance. It may take 5-10 business days for the refund to be officially reflected.
- Contact Your Bank: If you have taken the above steps and still have not received your refund, contact your bank. Processing times can vary, and they may provide additional insights.
If you have completed these steps and have not received your refund, please contact us at [email protected] and we will gladly assist you.
Clearance Items:
Please note that items marked as clearance are not eligible for refunds or exchanges. We appreciate your understanding regarding this policy.
Exchanges:
At Zymfit, we are committed to ensuring your satisfaction with our products. If you need to exchange an item due to defects or damage, please follow the steps below:
Contact Us: If you have received a defective or damaged item, please email us at [email protected] to initiate the exchange process. Our customer support team will assist you with the necessary steps.
Zymfit’s Responsibility: We take full responsibility for products that are damaged during the shipping process due to our fault or negligence. In such cases, we will gladly exchange the item for a new one at no additional cost to you.
Exclusions: Please note that we cannot cover exchanges for products that have been damaged by parties other than Zymfit or as a result of customer actions, such as improper handling, installation, or maintenance. If the damage is not attributable to our responsibility, we recommend contacting the relevant party or exploring alternative resolution options.
Supporting Documentation: To facilitate the exchange process for a damaged product, we may request supporting documentation, such as photographs of the damaged item. This helps us accurately assess the situation and provide the necessary assistance.
If you believe you have received a damaged product that falls within our liability, please contact us immediately at [email protected]. Our dedicated customer support team is ready to guide you through the process and work towards a satisfactory resolution.
Thank you for your understanding and cooperation. Your satisfaction is of utmost importance to us and we strive to deliver exceptional products and services at all times.