Thank you for choosing Zymfit. This Shipping Policy provides important information regarding the shipping, delivery, and drop-off options available for orders placed through our website http://zymfithealth.com. We aim to ensure a smooth and satisfactory delivery experience for our valued customers. Please carefully review the following details:
Shipping Coverage and Timelines:
We currently offer shipping and delivery services within Canada. At this time, we do not ship to the United States or other countries directly through our website. If you would like to arrange shipping to the USA, please contact us directly at [email protected] and our team will be happy to assist you. Please note that shipments to the Northwest Territories and Yukon are currently not available. For shipments to Nunavut, different shipping rates and warranties will apply. Kindly reach out to us for further details.
Orders placed before 12 PM Eastern Standard Time will be processed on the same business day. However, please be aware that during peak seasons or unforeseen circumstances such as inclement weather, there may be slight delays in order processing.
Shipping Options:
Small Parcel Orders:
For smaller items, we utilize reliable carriers such as UPS, FedEx, Purolator, or Canpar. These orders will be dispatched within 2-4 business days after placing the order. The estimated delivery time for small parcels is typically 1 to 6 business days following shipment.
LTL Freight Orders:
For larger items exceeding 150 lbs, such as treadmills or cable machines, we require LTL (Less-than-Truckload) Freight shipping. These shipments are transported by trucks and the products will be securely placed on a skid. If you choose this shipping option, the freight company will coordinate with you to set an appointment time window for the delivery. On the designated delivery date and time window, your order will be shipped on a skid and placed at the end of your driveway. Please note that the freight company is not authorized to go onto your property. It is important to ensure that you are prepared to accept the shipment, which includes being able to move the skid onto your property and dispose of the skid appropriately.
If you are having your order shipped to a condo or apartment with security measures in place, we kindly request that you ensure the necessary permissions are obtained before proceeding with the delivery. It is important to confirm whether trucks delivering large skids are allowed onto the property and if there is a designated area for the truck to drop off the skid.
Please note that if there are any restrictions or delays due to security protocols, it may result in a delay or even a complete halt to the shipment. In such cases, additional costs for wait times or stopped shipments may be incurred and these charges are typically non-refundable. To avoid any inconveniences, we recommend verifying the delivery requirements and communicating them to Zymfit.
For shipments to commercial addresses, it is essential to ensure that there is sufficient space for a truck to arrive and safely drop off the skid. If there are anticipated wait times or potential delays, please inform Zymfit in advance. It is important to note that extra charges may apply if the freight company has to wait or experiences delays due to property restrictions.
When delivering to commercial addresses, the freight company will typically drop off the order on commercial loading docks. If there is no loading dock available, it is necessary to designate a specific spot on the property where freight companies can safely drop off the skid. Please be aware that the freight company driver is not responsible for rolling the skid to specific locations on the property.
If you require the skid to be brought into a specific room or area, we recommend selecting the “Delivery and Drop-off” or “Delivery and Installation” option during the ordering process. This will ensure that our delivery team assists you with bringing the skid to the desired location.
We appreciate your cooperation and understanding in adhering to these delivery requirements. Should you have any further questions or concerns regarding your specific delivery needs, please feel free to contact us.
Delivery to Spot (GTA Only):
At Zymfit, we understand the importance of delivering your order to the exact spot you desire. That’s why we offer the convenient option of “Delivery to Spot,” which ensures that your order is placed in the specific location within your home or garage that you have specified.
When you select the “Delivery to Spot” option, our dedicated delivery team will make sure your order is safely transported to the spot you have designated. We want to emphasize that your order will remain in its packaging and will not be unpackaged during the delivery process. Our team will carefully handle the skid or package and place it in the specified spot without removing the packaging.
To ensure a seamless delivery experience, it is essential for you to prepare the pathway and the area where the delivery team will be navigating. This includes ensuring there is sufficient room for our team to safely move the skid or package to the desired spot. By clearing any potential obstacles or hazards along the pathway, you can help us deliver your order hassle-free.
We kindly request that you take responsibility for preparing the pathway and designated area before our team arrives. This proactive step will enable our delivery team to efficiently and safely place your order in the specific spot you have chosen, without any delays or complications.
Please note that the “Delivery to Spot” service is currently available only within the Greater Toronto Area (GTA). If you are located outside the GTA, kindly reach out to us at [email protected], and we will assist you with alternative delivery options.
If you require assistance with unpacking or setting up the products, we recommend selecting the “Delivery and Installation” option when placing your order. With this option, our delivery team will not only bring the skid or package to your specified spot but also provide additional support in unpackaging and setting up the products in your preferred room or area.
Our aim is to ensure a smooth and satisfactory delivery experience for you. If you have any questions or need further clarification about the “Delivery to Spot” option, our friendly customer support team is always ready to assist you. We are committed to delivering your order to the specific spot you desire while maintaining the safety and integrity of the products throughout the process.
Delivery and Installation:
If you require delivery and installation services, please proceed with placing your order at Zymfit’s online store. However, please note that payments will not be processed until the delivery and installation costs have been determined by our Zymfit Customer Support Team. Our team will contact you to gather further details about the delivery and installation location. Once the total costs of your order, including delivery and installation, are provided, you can proceed with the payment.
Payment Processing and Order Fulfillment:
Please be aware that all payments must be received and completely processed through the banks before any products can leave the Zymfit warehouse. Failure to complete the payment process may result in delays or cancellation of the order and shipment or delivery.
Lost or Stolen Items:
In the unfortunate event that you suspect one or more items from your order have been lost or stolen, please promptly contact us. We will initiate an investigation in collaboration with the shipping carrier to locate the missing items. If the investigation confirms theft,
Shipping Delays:
While we strive to meet the estimated shipping timelines, please note that the provided durations are estimates and not guaranteed delivery dates. Due to the high volume of shipments and the limitations of our shipping partners, we cannot guarantee specific delivery dates at this time. We appreciate your understanding in this matter.
Required Information:
To ensure a successful delivery, please provide accurate and complete contact information, including a valid shipping address, during the checkout process. Please note that P.O. Boxes are not accepted as shipping addresses. If you mistakenly enter a P.O. Box, we will contact you to obtain a physical address to proceed with the shipment.
Signature Requirement and Damage Assessment:
For delivery of your order, an adult must be present to sign for the package if there are no visible signs of damage. However, if any signs of damage are apparent upon delivery, it is crucial to note all damages on the delivery form or refrain from signing altogether. In such cases, please contact Zymfit immediately to receive further instructions. It is highly recommended to take pictures and videos of the shipment while the driver is still present as documentation.
Order Tracking:
For the most up-to-date information on your shipment’s status, please contact the respective shipping carrier directly. They will provide accurate tracking details and updates regarding your delivery.
Contact Information:
If you have any questions or concerns regarding your shipment, our customer support team is here to assist you:
Email: [email protected]
Additional Notes:
Please be aware that the shipping company will contact you to schedule the delivery of your machine. If they are unable to reach you, they will arrange for the machine’s return to our warehouse. Please note that return shipping and a 10% processing fee may apply.
Unfortunately, we are unable to ship to P.O. or APO Boxes through our online orders. Many of our items exceed the size limitations set by postal services.
Thank you for choosing Zymfit. We value your business and are committed to ensuring your satisfaction throughout the shipping process. Should you have any further questions or require assistance, please do not hesitate to contact us.