At Zymfit, our primary goal is to provide you with exceptional products and services while ensuring a seamless shopping experience. We understand that returns are sometimes necessary, and we want to make the process as clear and straightforward as possible. Please take note of the following important considerations regarding returns:
WARRANTY:
No, misuse of the products, improper assembly or external forces are not covered under the standard warranty.
1. Misuse or abuse
If a product becomes damaged because it was used for the wrong purpose or used to a capacity that exceeds its functional capability, you won’t be eligible for repair or replacement. For example, if you put items down the garbage disposal it isn’t build to grind up and one day it breaks, a repairman might be able to see it’s due to user error and has nothing to do with the technical or physical capability of the machine.
- Modifications to the original product
Be careful not to make any modifications to the product that might render it unqualified for a warranty repair. Sometimes people will “jailbreak” certain tech devices, which can sound appealing if it gives you access to special features or custom builds. However, you can say goodbye to any warranty protection your phone, tablet, or computer may have had.
- Neglect or lack of maintenance
Some products will require a certain level of attention and/or regular maintenance to keep them operating at their best. If your damages are in any way due to user neglect and a lack of routine maintenance, the manufacturer won’t cover the repair. Maintenance requirements should be listed in the warranty agreement, so be sure to check what you’re on the hook for so your warranty doesn’t become null and void.
- Damage caused by natural disasters or environmental factors
Natural disasters and environmental factors can be unpredictable, and the manufacturer will not assume responsibility for any damage they cause. Make sure you take care to protect your appliances and other valuable items from potential environmental damage due to weather and hazardous conditions.
- Prior unauthorized repairs
To keep your appliances eligible for a warranty claim, you can’t have any unauthorized repairs done for any reason. This will also make your manufacturer’s warranty null and void.
- Part or component not covered within the contract
Sometimes you’ll get a longer period of coverage for specific parts, like the tub inside your washing machine, that are expected to outlast the typical one-year manufacturer’s warranty contract. Make sure you know which parts are and aren’t protected before you file a claim for a part that was only covered for the first year.
- Water damage
Manufacturers will not consider themselves liable for any water damage to your devices, appliances, furniture, and other items you might have under warranty. For example, AppleCare does not cover water damage to your phone. The iPhone water damage repair cost can be steep, and it’s also not guaranteed to work.
- Wear and tear
Nothing is expected to last forever, so if you want to be protected for regular wear and tear, you’re going to need to look into a product protection plan like Mulberry Unlimited. Manufacturers will not cover damage from ‘normal use,’ which is highly subjective and likely to end in a denied claim.
- Tampering
If it’s clear that someone might have tried to troubleshoot a problem themselves before having a repair representative stop by, it could invalidate the warranty contract. Unless you know what, you’re doing and you’re confident you can fix your own device, it’s best to take it to a professional if you want the warranty to cover any future repairs.
- Damage due to drops
If you drop your product and it becomes damaged (ie: your phone screen cracks), the manufacturer will not be able to provide a free repair or replacement.
Return Policy:
We stand by our product and strive to deliver the best for our customers. If you are not satisfied with your purchase, you can request a return within 30 days of your delivery date. 15% restocking fee will be charged. Once the product ships, the fees will be applied, and you are no longer able to cancel your order without incurring fees. Any completed upgrade service is also non-refundable. Our goal is to deliver what you want, and we are willing to work with you to ensure the process is as smooth as possible.
Warranty Automatically Expires:
This warranty will automatically be voided by the following conditions: (1) if the product is used as a store display model, (2) if the product is purchased or transported outside of Canada, (3) if any instruction or warning in this manual is not followed, (4) if the product is abused or improperly or abnormally used, (5) if the product is modified to alter functionality or capability without the written permission of Zymfit, or (6) if the product is used for commercial or rental purposes. No other warranty beyond that specifically set forth above is authorized by Zymfit.
Not Responsible or Liable:
Zymfit is not responsible or liable for the following damages: (1) indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; (2) damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation; or (3) other consequential damages of any kind. Some states do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to the customer.
Following these guidelines will help facilitate a seamless return process and ensure that your refund or exchange is processed in a timely manner. We appreciate
Shipping Costs Responsibility:
We want to provide clarity regarding shipping costs associated with returns. Please carefully review the following information:
Zymfit’s Responsibility:
For Defective or Damaged Items: If you need to return an item due to a defect or damage and it is determined to be Zymfit’s fault or liability, we will cover the shipping costs for the return. We take pride in promptly resolving any issues caused by our products or services at no additional expense to you. Please note that in such cases, Zymfit may need to thoroughly investigate the matter and may require visits, photos, or videos to gather necessary information.
Customer’s Responsibility:
For Change of Mind or Non-Defective Returns: If you decide to return an item due to a change of mind or if the item is non-defective, you will be responsible for the shipping costs associated with the return. This includes both the initial shipping costs incurred when the order was placed and the return shipping costs.
Shipping Method: We strongly recommend using a trackable shipping service with insurance when returning an item. This ensures that you can track the shipment and guarantees the safe delivery of the item to us. It is important that you retain the shipping receipt and any tracking information until the return process is completed. Please be aware that Zymfit is not responsible for any lost or damaged shipments. We also advise taking pictures or videos of the packaging once it is in the possession of the delivery or shipping company. This allows you, as the customer, to verify if the package was received in its original condition.
Refund Deductions:
In cases where the customer is responsible for the shipping costs, the refund amount will be issued after deducting the initial shipping costs and any additional return shipping costs incurred.
We value your understanding and cooperation regarding shipping costs associated with returns. If you have any questions or require further clarification, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you and provide the necessary guidance.